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Gimpel Software offers several customer support options:

  • Search our Knowledge Base for answers to commonly asked questions.
  • Email us at support@gimpel.com
  • Due to the impact of emergency government regulations on our ability to provide phone support, all direct inquiries must be sent by email.
  • Search or post a question on our Community Discussion Forum.
  • Suggest a feature or enhancement on our monitored Feedback Forums.

When contacting technical support, please include as much detail as possible. If appropriate, provide us with a small program to illustrate your question.

If you think you have found a bug, in most cases we need to be able to reproduce the bug before we can fix it. Please provide us the following:

  • A small but complete code sample to show the problem.
  • The complete output of PC-lint Plus, including the banner line.
  • The full command used to invoke PC-lint Plus and any relevant configuration files.
  • If you have many #include files, use the -p option to get preprocessed code; run that through PC-lint Plus to make sure you can reproduce the problem, then email us the preprocessed code.
  • If possible, make sure that you are using the latest version of PC-lint Plus the corresponding .lnt files.

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